FAQ

ABOUT THE DOORS 

Are you affiliated with Ikea?

We are not affiliated or associated with Ikea in any way.  All Semihandmade doors and parts are 100% after-market and meant to accessorize Ikea cabinet systems. 

Which cabinet systems do Semihandmade doors accessorize?

We make doors that fit both the old and new kitchen systems, closets, and some bathroom and media cabinets.

Can you copy their existing door styles?

No, their door styles are completely their own.  We do not copy or match Ikea doors.  

What are Semihandmade doors made of? 

Most of our doors have veneer faces - veneer is a thin layer of real wood that is applied to both sides of a 3/4" MDF core.  MDF, or Medium Density Fiberboard, is just about the flattest and most structurally stable surface available.  That's why it's the standard substrate for kitchen cabinet doors.  All our veneer doors have an MDF core.  Color and Supermatte doors also have an MDF core.  Bamboo is our only plywood door, which you see on the edges. Shaker doors have solid lumber frames and lumber panels (except our DIY Shaker doors which have lumber frames and MDF panels).  Reclaimed and Impression doors have particle-board cores.  For more specifics, please consult our Materials page.

Do you make solid doors?

With the exception of our Reclaimed doors, and the frames on our Shaker doors, we do not make solid doors.  Despite what you may have heard or read, and what may have been the case 30 years ago, solid wood cabinet doors no longer exist.  Exposure to heat, moisture and sunlight force wood to expand and contract - it will warp, crack and cup otherwise - which is the reason for using veneer on MDF.  Really, MDF should stand for "Miraculous Dense Fiberboard" because it performs so well and at a reasonable price.

How do the edges on your doors come?

Semihandmade veneer doors have 1 mil thickness edge-banding (Industry-standard is .5 mil) and panels have 3 mil nosing.  Color and Supermatte doors have wrapped thermofoil edges.  Shaker doors come unbanded (all have solid wood rails/stiles) but panels have 3 mil nosing.  DIY Slab doors have 1 mil nosing and 3 mil banding on panels.  Bamboo doors and panels have no nosing; their edges are exposed/sealed bamboo plywood.  Impression doors have .5 mil banding on doors and panels.  Reclaimed doors and panels have 1 mil banding.  

What do you mean by "sequence-matched"?

"Sequence-matching" only refers to Semihandmade Classic doors.  If you've got something else from us, this doesn't apply.  With our Classic doors, if we've done our job correctly, your kitchen, bathroom or closet should tell a story.  To accomplish that, all the veneers for your particular room come from the same tree with the grain matched to provide a repetitive pattern.  All the door and drawer parts are then cut in "sequence" so that each piece cascades into the next and fits together like a puzzle.  For exceptionally large rooms, more than one sequence may be used, but we're always careful to choose veneers with similar grain patterns and coloring.  

Please note: 1) While our veneers do have repetitive book-matching patterns on them, we do not offer the traditional definition of "book-matched veneers" in which each door and drawer face has the book-matching centered on it.  While stunning visually, that is a much more expensive process and involves tremendous waste.  2) Panels, trim, filler and plinth do not run in sequence, although they do come from the same veneer "batch" as the doors and drawer faces to ensure similar grain-pattern and coloring.

Do you offer glass doors? 

The only glass doors we offer are Shaker-style, with the rails and stiles 2.5" wide. Because of the possibility of damage while shipping, and so you can get the exact type you want, those doors come without glass.  It's also not uncommon for our Clients to mix some of their glass doors with ours. We do not offer "glass-ready" doors taller than 40". 

What types of finishes do you offer?                                                                            

To us, the word "finish" refers to the product's protective final coating.  It does not refer to a material choice, like "Walnut" or "Oak."  Because of the exposure to water and heat in kitchens, we want Semihandmade doors to have maximum protection.  Satin conversion varnish is the only finish we offer.

Can I match your finish?

Our finish is a solvent-based (as opposed to water-based) conversion varnish made by Chemcraft.  It is commercial-grade, not available for purchase on store shelves, and needs to be:

1) heated before using, 

2) applied with professional spray equipment, and

3) heated again while drying to accelerate/activate the hardening process. 

For those reasons, "matching" our exact brand of finish isn't likely unless you go to a professional finisher.  Past clients, though, have had great success with store-bought lacquers and polyurethanes.  We suggest practicing on the back of a piece of trim before final application.  Visit our Care & Cleaning page for more details.

Do you stain your doors?

No.  Like the word "finishing," "staining" is also easily confused.  For Semihandmade purposes, "staining" refers to darkening veneer or solid lumber, which sometimes amplifies its natural tones, but other times mute or muddies it.  Because we love wood in its most basic, non-enhanced state, we don't stain our doors; all of our veneers have a clear-coat finish to maintain the tree's natural beauty.  If you'd like to stain your parts yourself, we offer a 10% discount on unfinished doors.

Do you paint your doors?

We don’t.  If you want painted doors, our DIY Shaker and DIY Slab doors are perfect for you; we'll send everything unfinished and at a reduced price, and you can either paint the parts yourself or find someone local to get you the exact shade and tone you want.  We do offer five color choices in both our Supermatte and Color collections.

How do I care for my doors? 

Use a damp cloth with non-abrasive soap to clean your cabinets, and dry immediately. Never leave any water standing on cabinet surfaces.  Orange oil/wax is also effective, as is mineral spirits, but please use sparingly.  For more information, visit our Care & Cleaning page.

OUR DOORS AND THEIR KITCHEN SYSTEMS

Do you make doors that fit Ikea's recently discontinued kitchen system?

We do.

What if I just need a few replacement doors for my older kitchen?

As noted above, we don't copy any of their door styles.  For that, we suggest trying stores (even ones out of town), go on Ebay, or search the Web.  If that doesn't work, you might need to get creative by threading in a few Semihandmade doors.  Read blog posts here and here.

Do all your fronts come in the sizes that they offer? 

Yes, we make all standard sizes that they offer. 

Is everything pre-drilled to accept their hardware? 

Yes, all doors, drawer faces and plinths/toe-kicks are pre-drilled to exact Blum specifications. 

Do you offer dishwasher, refrigerator and other custom-sized appliance panels? 

We do.  We just need your appliance specs.  Please note: all panels are made to recommended manufacturer dimensions, but drilling for attachment to the particular appliance is entirely the responsibility of the customer or installer (this is industry-standard, and easy-to-follow templates come with the instructions).

If we've picked out door handles/drawer pulls we like, will you pre-drill the holes for them?

Unfortunately, no.  Decorative hardware drilling is best done on-site.  

Do you offer base, wall and tall panels?

We do!  For more information, read the next answer below.

Any major differences between Semihandmade parts and theirs?

The biggest difference is our panels are 3/4" thick, and theirs are 1/2" and 5/8." 

Note: unless requested, our panels are over-sized to account for irregularities in walls, floors and ceilings.  They are meant to sit slightly past or "proud" of the cabinet facing for the most built-in look.  Base and tall panels are meant to go directly to the floor (as opposed to having the plinth/toe-kick return around the cabinet's side).  It's not rocket science, but you'll likely need a table saw and chop-saw.  For examples, please consult our Projects page.

Should I be concerned about the white, brown or birch cabinet edges showing?

No.  Neutral edges are standard with European cabinetry, as is a 1/8" to 3/32" reveal between doors and drawer faces; you'll only notice the gap if you look very closely.  For anything that is exposed - like the sides of cabinets and adjustable feet - we offer matching panels and plinths/toe-kicks for a completely custom look. 

DESIGN OPTIONS/ORDERING YOUR DOORS

Can I design my kitchen myself?

Absolutely, most clients do!  Click here for their free and amazingly easy-to-use Kitchen Planner.  Once your design is complete, forward us the complete plans (with elevations) directly from the website, or download the PDF and email that to us.  If you're having trouble, simply send us your login information - email address and password - and we'll access the plans ourselves.

Can I work with other design programs or an architect? 

Yes, we can definitely use Google Sketch-up or architectural drawings as long as elevations with dimensions are included and they are sent in PDF or JPEG format.  Even hand-drawings work if they're legible!

If I modify a cabinet, can you make me a custom door/drawer size?

It really depends on the cabinet in question.  Consult a Sales Associate for details. 

What if I've got a kitchen/bathroom from someone else.  Can you make doors for that?

Sorry, we cannot.

Do you offer custom cabinets?

We limit our custom offerings to shelves, floating shelves, bookcases and wine cabinets (see our homepage).  

What if I want something really custom?  Can you send me unfinished parts that match the rest of the kitchen so I can find someone local to make the piece?

Depending on the parts, we often can.  Consult a Sales Associate for details. 

My layout is complete, what's next? 

Once your layout is complete, email us your plans; we’ll confirm within 24 hours and send you a bid within 3-4 days.  Note: please send the entire design, with all the kitchen views, not just an itemized list of parts.

What is the lead-time on orders?   

DIY Slab/DIY Shaker/Supermatte/Impression: 4-5 weeks

Eco/Color: 5-6 weeks

Classic/Reclaimed: 7-8 weeks

Can my order be expedited? 

Yes, depending on the material, orders can be expedited for an additional cost.  Consult a Sales Associate for details. 

How much is shipping? 

Shipping can vary depending on size, weight and location of your order.  Please click here to see shipping costs depending on location. 

What payment options do you offer?

We accept all major credit cards.

Will there be sales tax on my order? 
If you live in California, New York or Chicago you will be charged applicable sales tax because we have physical presence in these states.  If you live elsewhere, you will not be charged sales tax. 

What if I need to change my order?

We understand that design/construction changes often occur, sometimes even after an order is placed.  From receipt of the deposit, client is allotted 3 business days for regular orders to make changes, for a minimum $50 Change Request Fee per revision - depending on complexity - which is applied to the remaining balance. 

Any requests for revisions after this period is subject to a minimum $100 Change Request Fee per revision - again, depending on complexity - which is applied to the remaining balance.  Additionally, any changes made to an order after material is cut will incur a Re-Stocking Fee, a Change Request Fee and the cost of new item.  Client is welcome to keep unused pieces, if desired. 

SHIPPING/WARRANTY

Where do you ship?

We ship doors everywhere in the contiguous United States and lower Canadian provinces.  We've shipped Semihandmade doors to over 40 states and the Great White North since our launch in late 2010 (yes, we're counting!) 

How is my order shipped?

All doors are totally insured against damage and are shipped UPS Ground or LTL (that's means a private shipper with Less-Than-a-Truckload).

Can I pick up my order? 

Yes, customers are more than welcome to pick up their orders from our shop in Duarte, CA (just east of Pasadena). 

Is there a size limit to what you ship?   

To prevent damage, the maximum length of any Semihandmade piece we ship is 95".  For panels, the maximum height is 95", so if you need something taller it will come in 2 pieces and please note there will be a seam.

What if I want to cancel my order? 

We allow clients 48 hours to cancel their order, but they are responsible for any credit card processing fees.

What if something arrives damaged? 

The only thing more important than getting your order right is making sure it arrives in mint condition. To that end, we take great care in packing everything and stand behind our shipping agents. We ask that all customers check their delivery upon arrival and notify us of any problems within 3 business days. Documenting damage is vital, so please take photos and save all packing material. Please note: all damage claims are void if not made to Semihandmade within 3 business days of delivery.

What warranty do you offer on doors? 

Semihandmade offers a limited two-year warranty against manufacturer-related defects.  Everyday occurrences like heat exposure, water damage, scratches and fading are not included.  

Do you honor returns? 

Because Semihandmade doors are made-to-order – nothing is made until your order is processed – we can't offer returns. We will, however, fix any manufacturer-related imperfection if a claim is made within three business days of arrival.  With products such as Hairpin Legs and Lewis Dolin pulls, returns are accepted within 10 days of receiving said product(s).  To return a product, Client must contact us at info@semihandmadedoors.com within 10 days of receiving the product. Customer is responsible for all shipping costs.  Materials must be returned unopened, in perfect condition.  10% restocking fee will apply.